Career Advice

About the Commission

The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. The role of the Commission is to protect and enhance the safety, health, wellbeing, and quality of life of people receiving aged care. 

The Commission is the national end-to-end regulator of aged care services and the primary point of contact for consumers and providers in relation to quality and safety. Our vision is to support a world-class aged care system driven by empowered consumers who enjoy the best possible quality of life. 

We aim to build confidence and trust in aged care, empower consumers, promote best practice service provision, promote quality standards, and hold providers to account for their performance against the expected standards of care. We seek to promote an aged care system that develops safer systems of care, inculcates a culture of safety and quality, and learns from mistakes, while providing the oversight that can assure the community that aged care services are operating as they should, including working on continuous improvement. 

Meet some of our people and learn more about the Commission and our Regulatory Strategy on our website www.agedcarequality.gov.au

About our team

Group Responsibilities:

We are seeking experienced senior communications professionals to join our dynamic  Communications team.

We expect to fill new positions shortly to boost our capacity to deliver a challenging and complex communications program to support the aged care sector. 

You are adept at developing and leading communications strategies focused on delivering clear outcomes. 

You will have a passion for translating complex, technical content into plain language that is engaging and informative. You will share our commitment to innovation and best practice and thrive in a busy team motivated by continuous improvement. 

It is an exciting time to join the Aged Care Quality and Safety Commission, with major reforms underway to improve aged care in Australia. You will be contributing to our role as the national regulator to protect the safety, security and dignity of older Australians accessing aged care services.

Section Responsibilities:

We have several roles available:

• Various roles with an external communications focus
• Various roles with an internal communications focus

Non-ongoing roles will be offered until the end of June 2025 with the potential to extend. 

Working within a team of communications professionals, the successful candidates will be responsible for the development, delivery and evaluation of wide-ranging communications strategies and producing quality content tailored for stakeholders across the aged care sector. 

What you’ll do

• Communications design: Lead the design, delivery and evaluation of communications strategies, projects and activities. 
• Content development: Produce quality content for communications products with a focus on clear, simple messaging tailored to different audiences. This includes translating complex, technical information into plain language and adopting a user-centred approach to developing content for a range of products and audiences.
• Editing and proofreading: Provide quality editing and proofreading services across the organisation.
• Planning and monitoring: Contribute to communications planning and reporting, and the ongoing review of progress and priorities.
• Reporting: Collate, record and report on communications activities, providing both qualitative and quantitative information to contribute to continuous improvement. 
• Positive working relationships: Develop strong relationships with both internal and external stakeholders.
• Contribute to overall team performance: Actively contribute to the strategic development and implementation of the Commission’s communications program and team culture. 

Key capabilities

• Demonstrated experience in the design, development and delivery of communications products and activities.
• Demonstrated experience in the development and delivery of complex communications projects.
• Excellent attention to detail, proof-reading and copy-editing skills (strong grammar and spelling) including experience in translating complex information into plain English.
• Experience in specialist communications roles such as change communications, multi-media & digital production or intranet management would be highly regarded.
• Excellent communication skills, including the ability to develop productive working relationships with both internal and external stakeholders.
• Demonstrated initiative in identifying and resolving problems or complex issues and working collaboratively to develop solutions.
• Demonstrated ability to meet deadlines while balancing competing tasks and priorities.
• Bachelor’s degree in Communications, Public Relations, Journalism or similar field and/or minimum 5 years’ experience in similar roles

In addition to the above key capabilities, to be eligible for this position you must:

• Be an Australian citizen. Appointment is conditional on successfully completing a national police check. For more information, please visit www.apsc.gov.au/citizenship-aps 
• Satisfy a National Coordinated Criminal History Check. Successful candidates must be willing to undertake a pre-employment screening. 
• Satisfy pre-existing medical condition declaration.

Position Notes

• Non-ongoing roles will be offered until the end of June 2025 with the potential to extend. 
• Merit Pool established through this selection process may be used to fill this or future ongoing or non-ongoing vacancies.

How to apply

Submit an online application through our Careers at the Commission webpage by Monday, 26 August 2024 at 11:59pm (AEST).

As part of your application, you will need to provide

• Your resume (normally three pages maximum) 
• In your application provide a 600 words maximum pitch outlining why you are the right person for the role, what you can offer, and how your skills knowledge, experience and qualifications are relevant to the role (selection criteria).

Contact Officer:

Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au for assistance with accessing our website or with lodging your application

Specific questions about the role can be directed to Margot White (External Communications) and Allan Hobbs (Internal Communications) by emailing margot.white@agedcarequality.gov.au or allan.hobbs@agedcarequality.gov.au with the position title in the subject line. 

Diversity and Inclusion

The Commission is committed to fostering a workplace with flexible work arrangements to support a diverse, respectful and inclusive culture for all staff. 

The Commission recognises the richness of Aboriginal and Torres Strait Islander cultures and is committed to the implementation of our Reconciliation Action Plan. The Commission values the unique knowledge and experience of Aboriginal and Torres Strait Islander employees which strengthens and supports our focus on protecting and enhancing the safety, health, wellbeing and quality of life of aged care consumers. 

Further information:

For further information about the Quality Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au